Case Presenting Officer
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 4574
Department: Social & Community Services
Division: Human Services Planning & Program Support
Pay Range: $40.21 - $47.08
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: CUPE 3732
Posting Date: October 10, 2025
Application Deadline: October 17, 2025
CUPE Local 3732 applicants will receive first consideration for this position.
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 6 months.
Job Summary
Reporting to the Supervisor, Program Integrity, this position is responsible to respond to all requests for Internal Review for Ontario Works and Children's Services cases and Social Benefit Tribunal hearings (Ontario Works only) using legislation, policies and procedures while maintaining flexibility when interpreting legislation and how it is applied when determining eligibility.
Duties & Responsibilities
- Review and assess cases when Ontario Works or Children's Services clients appeal decisions regarding eligibility.
- Prepare detailed written submissions and present cases on behalf of Halton Region at Social Benefits Tribunal hearings.
- Act as a subject matter expert in legislative and local policies and the application and interpretation of the Ontario Works Act, Directives, Regulations, and the Child Care and Early Years Act (CCEYA).
- Liaise with Halton Community Legal Services, and other community agencies to ensure understanding of Internal Reviews and Appeal decisions.
- Document statistics pertaining to Internal Reviews and Social Benefits Tribunal requests and outcomes.
- Provide coverage to other members of the Program Integrity Team.
Skills & Qualifications
- Diploma or Bachelor's Degree in Behavioral Science, Social Science, Bachelor of Arts, or related discipline.
- Three (3) to five (5) years of related experience working with the Ontario Works Act, Child Care and Early Years Act (CCEYA) and related legislation and regulations.
- Proficient with software applications including Word, Excel, Outlook, OCCMS, and SAMS/SALI.
- Ability to research, interpret and apply detailed knowledge of the Ontario Works Act and the Child Care and Early Years Act (CCEYA) and related legislation, regulations and policies.
- Demonstrated analytical, evaluation, problem solving and organizational skills.
- Demonstrated strong verbal and written communication and presentation skills to explain programs, legislation, regulations and client's rights and responsibilities, write detailed reports, and cross-examine witnesses.
- Proven negotiation, interpersonal and relationship building skills with the ability to apply tact and diplomacy in dealing with confidential and sensitive information.
- Ability to negotiate resolutions with clients and legal representatives.
- Ability to work effectively independently and as part of a team providing supports to the Program Integrity team when required.
- An equivalent combination of education and experience will be considered.
- Proven knowledge of judicial/appeal proceedings related to social assistance would be considered an asset.
Working/ Employment Conditions
Working Conditions
- Travel will be required; incumbent must provide their own transportation.
Employment Conditions
- Current (obtained within the past six (6) months), original and acceptable Criminal Records Check, by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
