Disability Management Coordinator

Job Summary

This position is responsible for providing administrative support to the Region’s disability and health management programs. This position supports the coordination of disability programs which includes disability-specific policies and procedures, disability management (STD/LTD), return to work programs, WSIB and health and safety 
The temporary assignment will be to the Disability Management team and will report to the HR Lead for that team.
 

Duties & Responsibilities

• Build inclusiveness and belonging by embedding EDI principles in all employee programs and management practices. 
• Collaborate with HR colleagues to create and execute programs that enable the Strategic Plan, enhance the employee experience, and make colleagues successful. 
• Enable the Region's digital transformation, including the successful implementation of SAP SuccessFactors. Practice constant professional self-development and promote learning in others by proactively sharing information and expertise with colleagues. 

Assignment 

• Initiate and ensure timely reporting of all disability claims to Long Term Disability carrier, as applicable.
• Provide high quality confidential administrative support to Disability Management and assist in case management of claims less than 10 days.
• Conduct follow-up telephone calls and correspondence for the Disability Management Specialists.    
• Assist in the coordination of the STD/LTD disability program, including forms, correspondence and administration.
• Assist with submitting WSIB Form 7’s as required.
• Handle confidential correspondence for the section, open mail, answer phone enquiries, reply to email messages, and liaise with team members and employees.
• Assist disability management section with special projects or education sessions including training initiatives as required.
• Input confidential employee information in the Parklane system – STD/LTD.  Ensure accuracy of claims information input into the system.
• Update all correspondence from LTD Carrier into Parklane systems.
• Provide excellent customer service to internal and external customers by assisting them with prompt and professional service.
• Assist in maintaining and tracking disability documentation.

Additional Duties and Responsiblities

• Act as the administrator of the Parklane System (for STD/LTD/WSIB claims) to ensure consistent data quality and accurate reports.   This includes analysis of the data in the system, implementing software upgrades, including weekly, monthly Parklane downloads, updating department tables/attributes and monitoring the integrity of the information.
• Work with the Disability Management Specialist to ensure the accuracy of the information reported for all disability claims and the appropriate follow up plans noted.
• Provide disability management administrative support including referrals/information to the occupational medical consultant, coordination with payroll services for calculation of benefits, and employees (both verbal and written) as appropriate.
• Responsible for managing WSIB invoicing and cost statements. 
• Perform other duties, as assigned.

Skills & Qualifications

People Advocacy: Demonstrated commitment to supporting an organizational culture and workplace where people can belong, to facilitate open communication, navigate change and act as a steward for the Region’s values. Possessing a growing understanding of EDI principles and best practices; and a demonstrated commitment to EDI. Experience problem solving by using strong analytical skills to research solutions to employee issues and the ability to respond to inquiries using thoughtful and polished verbal and written communication.
Human Resources Mastery: The successful candidate must possess a degree/diploma from a recognized post-secondary program preferably Administration/Human Resources or equivalent, along with at least three (3) years of administrative experience.  An equivalent combination of education and experience will be considered.
Business Acumen: Excellent interpersonal, communication (verbal and written), organizational, and decision-making skills are required, along with tact and diplomacy. Well-developed organizational skills are required, including the ability to prioritize and handle a busy workload with frequent interruption. The ability to handle sensitive and confidential issues/information in a professional manner is essential. Knowledge of medical terminology is considered an asset.  
Data Literacy: Proficiency with Microsoft Office software (i.e. Word, Excel, PowerPoint) is required, along with knowledge of Parklane or other disability management software. Must be proficient in running data queries, analyzing datasets, and creating clear and informative charts, graphs, and reports to visualize statistical insights
Digital Dexterity: Experience using the M365 suite of products (Teams, SharePoint, Word, Excel, PowerPoint).  Must be able to prepare metrics and cost reports as required and identify cost discrepancies by thorough review of claims invoices and reconciling issues between divisional records and the SAP system. 
 

Working/ Employment Conditions