Project Lead (Project Manager II) , Digital Services
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.
Over the next 4 years, the Region’s goal is to become a Digital First organization that is committed to delivering high-quality services in the digital age. Our Digital Mission is to offer 125 of our most used customer-facing services and the top 50 internal processes and staff experiences as complete digital services by 2025.
Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to Build a Strong Digital Culture. The Region aims to invest in education, and training, celebrate and showcase successes and build a community of practice that will share knowledge and tap into individual skills.
There is no better time to join Halton Region as we transform our conventions and practices to better serve our community and employees.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 895
Department: Digital & Information Services
Division: Digital Workplace & Technology
Pay Range: $83,686 - $111,577
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Posting Date: September 15, 2023
Application Deadline: October 1, 2023
Job Summary
This role will support Halton Region’s Strategic Action Plan and Digital Strategy, to modernize access to services by expanding our digital service offerings and enhancing the customer experience. Reporting to the Project Manager III, this role will bring new ideas and innovation to projects, and work closely with stakeholders to design and implement a digital-first approach to service delivery that is well-coordinated and supports all channels including website, mobile apps, telephone, in-person, and kiosks. This role will collaborate with a variety of Subject Matter Experts (SMEs) to manage the successful delivery of multiple projects; on time, on budget, and within scope.
Duties & Responsibilities
- Manage the successful delivery of projects on time, to budget, and within quality and scope to realize the goals of the Digital Strategy.
- Develop detailed project management documentation such as Project Charters, Project Management Plans (including subsidiary plans), Integrated Project Plans, Process Flows, Use Case Diagrams, and Work Breakdown Structure.
- Documents, reports and escalates variances to plan and suggests a course of action as required, including working with the team to identify, anticipate and manage project issues and risks, escalating risk/issues that are unresolved to management.
- Lead multi-disciplinary project teams consisting of subject matter experts from other departments, staff from Regional partner organizations, externally contracted consultants, and vendor representatives.
- Collaborates with all levels of the organization and project team members to uncover pain points and opportunities to accelerate the delivery of new value-added solutions.
- Responsible for all aspects of contract management and administration with vendors and contractors including negotiation terms and conditions, contract creation, execution, and effective management and control throughout the project term.
- Other duties as assigned.
Skills & Qualifications
Essential
- A degree or diploma from a recognized University or College in Business, Computer Science, or equivalent.
- A minimum of two (2) years of project management experience.
- Possess, or be working towards, a Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).
- Have, or be working towards IASSC Lean Six Sigma certification.
- Knowledge of the latest developments and leading practices in the project management industry and profession, (e.g., PMBOK®) and familiarity with best practices with knowledge of project management life cycles from initiation to close.
- Familiar with SDLC process including planning for all phases from define requirements, design, build/develop, QA, UAT, Release/Production.
- Strong working knowledge and experience with scheduling and project management tools such as MS Project, Jira, or project management tools.
- Ability to independently manage multiple projects, prioritize multiple conflicting priorities, and demonstrated the ability to respond to frequently changing priorities.
- Collaborative attitude, willingness to work with team members as a leader and member of the project team.
- Excellent oral and written communication skills to present and facilitate projects and concepts to high standards with comfort in front of SMEs, senior management, and project management teams.
- Excellent customer service skills, along with a strong sense of political acuity, and interpersonal, analytical, and organizational skills.
- Ability to take initiative and strong follow-up and follow-through skills.
Preferred
- Experience following Agile principles, using Scrum or other Agile Frameworks.
- Knowledge of customer relationship management platforms (Salesforce), contact centre technologies (Genesis, inContact, Avaya, ACD, Digital platforms, IEX), and business intelligence technologies.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 624,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.
