Summer Student - Customer Service Representative
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
As a summer student at Halton, you will gain the experience you need to build a bright future by working alongside experts in their field.
This position will be required to work 100% in person, on site.
Posting ID: 3633
Department: Corporate Services
Division: Communications
Pay Range:
1st Term - $20.11
2nd Term - $21.12
3rd Term - $22.17
4th Term - $23.28
Job Type: Student
Contract Duration: May 5, 2025 to August 29, 2025
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville (Office of the Chair)
Employee Group: OCT
Posting Date: December 20 2024
Application Deadline: January 10, 2025
To be eligible to apply for a summer student position, you must meet the following criteria:
- Legally entitled to work in Canada as a student.
- In possession of a Social Insurance Number (card) at time of hire.
- Currently enrolled in a post-secondary educational institution on a full-time basis and returning to school in the fall of 2025.
Duties & Responsibilities
- In communication with customers, maintain a commitment to accessibility, removing barriers and meeting the needs of all people who are accessing Regional programs, services and facilities.
- Address customer inquiries received by telephone, e-mail, teletypewriter (TTY), language translator, via social media and in person at reception counter.
- Learn and maintain an expert awareness of Regional services, service issues, department structures and responsibilities, Regional staff, and members of Council.
- Remain up to date on current events related to Municipal, Provincial, Federal levels of government as well as community services.
- Research information in response to inquiries by following up with departments, using the Internet, and other resources.
- Deliver a wide range of information and referrals on Halton Region and municipal partners’ programs and services.
- Provide information and referrals on Province of Ontario and Government of Canada programs and services.
- Maintain accurate customer records in a Customer Relationship Management computer application.
- Assist the public in accessing information from public use computers.
- Recognize trends in customer behaviour, reactions, and questions and communicate changes to management.
- Work within a team environment where customer service excellence is the standard.
- Perform other duties, as required.
Skills & Qualifications
Essential
- Enrolled in post-secondary education in business / office administration, computer studies, customer service or a related discipline.
- Experience delivering a wide range of information and services to diverse customers.
- Exceptional oral and written communication skills and a strong commitment to provide excellent customer service.
- Excellent problem solving and complaint resolution skills with the ability to maintain composure when dealing with customer demands.
- Adaptable to change, ability to grasp new concepts quickly, and learn new systems quickly.
- Excels at both team-based and independent work.
- Strong multi-tasking skills, and demonstrated experience in Microsoft Office software, customer relationship management solutions and multimedia (telephone, e-mail, social media and TTY).
Working/ Employment Conditions
Working Conditions
- Flexibility in work hours and schedules, including evening, weekends and holidays is required.
- The successful candidate must also be able to sit in a fixed position for approximately 90% of each work shift while working in the contact centre and be able to work at a reception / service desk as required.
Employment Conditions
- The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Records Check by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community.
