Systems Analyst (Paramedic)
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.
Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong digital culture. There is no better time to join Halton Region.
As an employer of choice, working for Halton Region offer many great rewards:
- Defined benefit pension plan (OMERS).
- Comprehensive compensation and benefits package.
- Employee Recognition Program.
- Supportive culture with ongoing wellness program promoting health, fitness and well-being.
- As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.
Posting ID: 5049
Department: Digital & Information Services
Division: Digital Operations
Pay Range: $87,866 - $109,823
Job Type: Contract > 1 Year
Contract Duration: Up to 12 months
Hours of Work: 37.5 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: March 30, 2026
Application Deadline: April 6, 2026
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.
Job Summary
This position provides support for enterprise and mission‑critical applications with focus on Paramedic Services, including troubleshooting, system upgrades, and documentation. It leads technical implementation for new software solutions and administers key platforms such as the Zoll ePCR system. The role collaborates with internal teams and external partners to ensure reliable system performance and successful project delivery. Rotational 24/7 standby support is required.
Duties & Responsibilities
- Provides 2nd/3rd level support for enterprise software applications and mission critical systems, including systems upgrade planning and execution, change control, policy and procedure guidance related to technology implementation, hardware sizing, system architecture, software updates, resource utilization monitoring, and capacity planning.
- Administers and support the Zoll Data Systems EMS Electronic Patient Care Records (e PCR) software suite.
- Leads project technical implementation including software acquisition, system planning, development and system integration, hardware sizing, software installation, systems testing, documentation and training.
- Participates in RFP development and solution evaluation, and recommendation, development of user requirements, analysis, design and process, data modeling, and contractor selection.
- Creates and maintains system and support documentation for supported applications.
- Liaises and collaborates with contractors, municipal and provincial partners, and internal stakeholders as required to deliver projects, including the maintenance of both software and hardware components.
- Performs other duties as assigned
Skills & Qualifications
Essential
- Degree or diploma in Computer Science or related field and a minimum of five (5) years of experience working in Information Technology.
- 3 years of experience supporting enterprise applications and mission critical systems in complex technical environments, including providing 2nd/3rd level support with advanced troubleshooting, system analysis, and escalation management.
- Strong communication skills, with the ability to provide clear guidance on policies, procedures, and technical concepts to non technical audiences.
- Strong documentation skills, including creating and maintaining system, support, and process documentation.
Preferred
- Experience working in Paramedics, healthcare, other emergency services or public safety IT environments.
Understanding of data privacy, security standards, and compliance requirements relevant to patient or operational data. - Familiarity with reporting tools such as Crystal Reports, SQL and PowerBI.
- Experience with Automatic Vehicle Location (AVL) and mobile communications technologies.
- Experience with Work force management software.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.
