Customer Service Clerk
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.
Posting ID: 5337
Department: Public Works
Division: Water & Wastewater System Services
Pay Range: $59,127 - $73,910
Job Type: Temporary > 1 year
Contract Duration: 18 months
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: July 31, 2026
Application Deadline: August 10 , 2026
Number of Positions: 2
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
This position provides administrative and customer service support for the Region's Advanced Metering Infrastructure (AMI) program by creating service requests, responding to customer inquiries, and supporting program compliance through proactive engagement with customers via phone, email, and mail. The position assists with appointment scheduling, processes AMI-related invoices, conducts customer outreach to collect feedback and enhance customer experience, and performs other related duties as assigned in support of AMI program objectives and organizational priorities.
Duties & Responsibilities
- Respond to Advanced Metering Infrastructure (AMI) customer inquiries received through Access Halton by contacting customers via phone and email to provide information, support, and issue resolution.
- Create and maintain service requests in Infor Public Sector (InforPS) to document customer inquiries, correspondence, and resolution activities.
- Conduct outbound calls to AMI customers to schedule appointments, provide appointment reminders, and communicate program-related information.
- Prepare and distribute customer notifications by mail regarding AMI program compliance requirements and appointment scheduling.
- Document all customer contact attempts, communications and outcomes accurately within InforPS.
- Coordinate appointment scheduling requests received from AMI project team members.
- Process AMI project invoices for payment through SAP, create purchase orders as required, and coordinate approval workflows using DocuSign.
- Collect customer feedback through telephone outreach and accurately record responses and outcomes in InforPS.
- Generate, maintain and distribute operational and program reports.
- Maintain accurate records and ensure timely and complete documentation of customer interactions, appointments, work activities, and project information.
- Create, update, and close work orders as required to support AMI operations.
- Collaborate with internal departments, project team members, contractors, and stakeholders to support the successful delivery of AMI program initiatives.
- Adhere to applicable corporate polices, procedures and customer service standards while handling confidential customer information.
- Perform other related duties as assigned.
Skills & Qualifications
Essential
- Post-secondary education in Business with at least two (2) years' experience in a customer service environment and experience with water meters.
- Experience in Municipal Water distribution/Wastewater collection operations. Proficient computer skills using standard office business solutions software. Demonstrated initiative and attention to detail.
- Strong organizational, communication, teamwork and customer service skills.
Preferred
- Previous related experience in a customer service environment.
- Previous experience with SAP (account receivables, accounts payable, human resources) and Computerized Maintenance Management systems such as Hansen8/IPS-11 specifically; customer relations, work management and asset management modules are assets.
Working/ Employment Conditions
Employment Conditions
- The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Record Check by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.
