Supervisor, Project Support
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 4191
Department: Public Works
Division: Engineering & Construction
Pay Range: $106,295 - $132,865
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre, 1151 Bronte Road, Oakville
Employee Group: MMSG
Posting Date: April 28, 2025
Application Deadline: May 11, 2025
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
The Project Support Supervisor plays a critical role in the successful delivery of Capital Projects by leading and managing the Project Coordinator and Construction Ambassador teams. With a strong emphasis on accountability, this position ensures the effective delivery of project administration and communication services, while also overseeing timely responses to construction-related inquiries and complaints. This role is key to maintaining exceptional customer service and optimizing operational efficiency.
Duties & Responsibilities
- Lead a team of professionals specializing in communications, complaints resolution, and project administration, providing guidance, mentorship, and performance feedback.
- Support team development through training and professional growth opportunities, fostering adaptability and high performance.
- Set clear expectations, monitor progress, and ensure timely, high-quality project deliverables.
- Make informed, data-driven decisions while managing competing priorities and adjusting to shifting timelines.
- Evaluate and resolve client and community complaints, determining appropriate actions, escalation, or cross-department collaboration as needed.
- Communicate effectively with stakeholders, selecting the appropriate tone, method, and follow-up approach for sensitive or complex issues.
- Assess the urgency and impact of issues to determine if escalation to senior leadership is required.
- Balance customer satisfaction, project timelines, team capacity, and resource availability to support efficient service delivery.
- Mediate conflicts between stakeholders and project teams, promoting collaboration and smooth project execution.
- Maintain strong internal relationships by proactively addressing concerns and ensuring client expectations are met.
- Encourage open, transparent communication within the team to support alignment and collaboration.
- Ensure all support activities comply with Regional By-laws, policies, and internal procedures, identifying and mitigating potential risks.
- Collaborate with senior leadership to align team objectives and deliverables with broader organizational goals.
Skills & Qualifications
- University degree in Engineering / Business Administration or a related field.
- Minimum of three (3) years of experience in a supervisory or leadership role, preferably within a project support or administrative environment.
- Strong verbal and written communication skills for effective interaction with team members, stakeholders, and senior leadership.
- Demonstrated leadership abilities with a proven ability to build and motivate high-performing teams.
- Effective negotiation and conflict resolution skills.
- Strong analytical and critical thinking abilities to evaluate challenges and develop practical, data-driven solutions.
- Excellent time management and organizational skills to manage multiple priorities and ensure timely project delivery.
- Proven ability to build and maintain positive relationships with internal and external stakeholders.
Working/ Employment Conditions
- Travel will be required. Incumbent must provide their own transportation and a copy of their driver's license prior to their first day of employment.
- Flexibility to work outside of core business hours including evenings, weekends and holidays (occasionally) is required.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 624,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to the delivery of high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
