Water & Wastewater Program Education Specialist
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.
Posting ID: 5068
Department: Public Works
Division: Water & Wastewater System Services
Pay Range: $87,515 - $109,410
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Woodlands Operation Centre - 1179 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: April 1, 2026
Application Deadline: April 22, 2026
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
Reporting to the Manager, Water & Wastewater Customer Response & Outreach, this position is the technical, subject matter expert on education and outreach to influence customer behaviour with respect to use of the municipal water distribution and wastewater collection systems. The Program Education Specialist is responsible for developing, implementing and maintaining programs that educate the public in best practices for use of the water and wastewater system, including but not limited to the Water & Wastewater System by-laws, Basement Flooding Mitigation, Fats/Oils/Grease awareness, Water Efficiency, Halton Children’s Water Festival, etc. The position will proactively manage and refine programs based on industry and observed trends within Halton Region.
Duties & Responsibilities
- Undertakes research of industry best practices to develop, implement and maintain education and outreach programs for W/WW Services and Programs.
- Liaises with Halton Region Public Communications to create and update web content, printed materials and media releases (news/social) and obtain appropriate Public Works approvals.
- Responsible for co-hosting the Halton Children’s Water Festival with Conservation Halton staff including development of appropriate interactive displays, coordination of volunteers and event logistics.
- Presents and promotes Regional W/WW programs and services at Community events and festivals.
- Develops processes and procedures to communicate W/WW Bylaw Compliance issues, and maintains accurate documentation and logs prior to initiating enforcement orders and fines.
- Assesses internal business processes within the Customer Response & Outreach section to implement continuous improvements in work instructions, procedures, and customer service scripts.
- Analyze and evaluate customer data from multiple sources to identify correlations, patterns and underlying issues and makes recommendations to improve customer processes and develops appropriate education and outreach programs.
- Compiles information for program monitoring and outcomes reports to senior management and Council.
- Creates and maintains professional relationships with Regional staff across different departments, Consultants, Contractors, Councilors, Area Partners (Conservation Authority and local municipalities), and the general public.
- Perform other duties as assigned.
Skills & Qualifications
Essential
- Post-secondary education in Environmental Studies/Sciences or Engineering.
- Three to five (3-5) years of relevant experience.
- Experience and knowledge of municipal water and wastewater infrastructure, knowledge of industry trends and best practices related to water distribution and wastewater collection systems usage.
- Strong customer service orientation skills and ability to deal tactfully and effectively with employees, team members and the public is required.
- Excellent problem/complaint resolution skills with the ability to maintain professionalism and composure when responding to customer demands.
- Ability to use effective negotiation skills to resolve conflict.
- Skills of persuasiveness and assertiveness to influence others.
- Program management skills, organization, analytical, and problem solving skills.
- Excellent oral/written communication and negotiation skills to interface with various stakeholders including Regional Council, Regional Staff, Consultants, Contractors, Area Partners (Conservation Authority and local municipalities), as well as the General Public.
An equivalent combination of education and experience will be considered.
Working/ Employment Conditions
Working Conditions
- Flexibility in working hours is required, the position will need to work outside of normal business hours (occasional weekend and evening hours).
- Travel across Halton Region will be required; the incumbent must provide their own transportation.
Employment Conditions
- Current (obtained within the past six (6) months), original and acceptable Criminal Records Check with Vulnerable Sector Screen, by the first day of employment.
- The incumbent will be required to provide a copy of their driver’s license by their first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 624,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to the delivery of high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
