Decision Support Specialist
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 4312
Department: Social & Community Services
Division: Services For Seniors
Pay Range: $85,723 - $107,145
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Posting Date: June 12, 2025
Application Deadline: June 26, 2025
Job Summary
Reporting to the CQI Risk Manager, the Decision Support Specialist supports Services for Seniors (SFS) divisional CQI program in alignment with the Fixing the Long-Term Care Act. They will support and integrate quality improvement initiatives and their accompanying strategies into operations. They will provide research and data support to SFS strategic projects and departmental initiatives to enable evidence-informed decision making.
Duties & Responsibilities
- Leads development and implementation of divisional data strategy including program dashboard creation, reporting of client satisfaction survey data and dementia care program evaluation. Designs and develops program data collection tools, resources and frameworks.
- Responsible for overall compliance of the quality improvement program under the Fixing Long-Term Care Act (FLTCA) regulations. This includes development and submission of annual Quality Improvement Plans, annual Quality Initiatives report, annual program evaluations, and supporting resident and family satisfaction surveys for each Long-Term Care home (LTC).
- Leads multi-disciplinary teams through quality improvement projects to support organizational priorities, enhance performance and achieve measurable outcomes.
- Leads the development of divisional reports on quality indicators to monitor the efficacy and safety of resident and client outcomes, and resources required to implement programs. Provides trending and analysis against, regional, provincial and sector results and recommends opportunities for improvement.
- Responsible for prioritizing annual projects and communicating data-driven insights to senior leadership through reports and presentations that inform strategic decision-making.
- Develops a wide range of documents to support divisional projects. This includes presentations, environmental scans, briefing notes, business cases, analyzing data and developing planning documents.
- Help develop resources and education (webinars/workshops) as needed.
- Perform other duties as assigned.
Skills & Qualifications
Essential
- A post-secondary degree in Aging & Society, Gerontology, Health Sciences or related fields.
- Three (3) to five (5) years’ experience working in a municipal or provincial public sector context with acceptable specialization in health care, seniors’ care, gerontology, or relevant social science.
Preferred
- Broad knowledge of applicable legislation including the Fixing Long Term Care Act.
- Strong analytical, research, communication, planning and evaluation, performance management, quality improvement and information management skills.
- Excellent interpersonal, communication, negotiation, and collaboration skills. Demonstrated tact and ability to effectively build relationships.
- Exceptional computer skills including ability to use computer software programs including Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and Power BI at an advanced level. Experience with Point Click Care software is an asset.
- LEAN Six Sigma Green Belt certification
- Experience with variety of data sources including CIHI LTCF interRAI indicators and Statistics Canda Census Data.
- Experience and/or interest in healthcare and/or seniors’ care.
- An equivalent combination of education and experience will be considered.
Working/ Employment Conditions
Working Conditions
- Travel between long-term care homes and community programs is required. Incumbent must provide their own transportation.
Employment Conditions
- Current (obtained within the past six (6) months), original and acceptable Criminal Records Check by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
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