HCHC Tenant Relations and Community Wellbeing Advisor
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.
Posting ID: 5217
Department: Social & Community Services
Division: Housing Admin
Pay Range: $108,952 - $136,187
Job Type: Contract > 1 Year
Contract Duration: up to 18 months
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: MMSG
Vacancy Status: This posting is for an existing vacancy.
Posting Date: June 4, 2026
Application Deadline: June 17, 2026
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
Duties & Responsibilities
- Provide supervisory day-to-day direction and leadership to the Tenant Relations and Community Wellbeing Team
- Partner with the HCHC Management Team and other key partners to ensure a cohesive one-team approach across the portfolio
- Review cases requiring 1:1 support and assign as appropriate to team members or coordinate cases in extremely complex circumstances
- Represent HCHC on community round tables and initiatives
- Administer and report on the HCHC Community Development Budget
- Ownership of the HCHC Community Development Strategy including reporting, updates and strategic alignment with the Halton Region Strategic Business Plan
- Oversee HCHCs agreements with external providers
- Proactively seek out partnerships and opportunities to expand Community Development initiatives in HCHC communities
- Establish and maintain effective working relationships with staff, tenants and community agencies by communicating current events that affect tenants.
- Oversee the analysis and reporting of data regarding the effective implementation of community development initiatives and 1:1 case coordination support
Skills & Qualifications
- Advanced Degree in a Social or Human Services field
- Five (5) to seven (7) years of progressive experience leading community development or client wellness initiatives, including at least three (3) to five (5) years supervising staff in a customer-facing environment.
- Proficient written, verbal, and interpersonal communication skills, with demonstrated political acuity and understanding of regional government processes.
- Demonstrated excellence in customer service.
- Knowledge of and commitment to Equity, Diversity, and Inclusion (EDI) principles.
- Well-developed communication and relationship-building skills with internal and external stakeholders, including Halton-based non-profits, with demonstrated mediation, sound judgment, and organizational abilities.
- Knowledge and application of relevant legislation (e.g., Housing Services Act).
- Familiarity with the Yardi suite of systems.
- Familiarity with Landlord and Tenant Board processes.
- Experience in adult education and facilitation.
- Demonstrated creative thinking and problem-solving skills.
- Experience collaborating across teams and/or sectors.
- Experience evaluating community programs and services.
Working/ Employment Conditions
Working Conditions
- The working environment follows a hybrid model in accordance with the Region’s Hybrid Work Policy. Travel to HCHC sites will be required. The incumbent must provide their own transportation.
- This position may involve contact with residents, senior management, Regional Council members, and governmental and non-governmental organizations.
Employment Conditions
- A current (obtained within the past six (6) months), original and acceptable Criminal Records Check.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
