Integrated System Navigator
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 4395
Department: Social & Community Services
Division: Human Services Planning & Program Support
Pay Range: $41.52 - $48.60
Job Type: Contract < 1 Year
Contract Duration: Up to 12 months
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: CUPE 3732
Posting Date: July 21, 2025
Application Deadline: July 29, 2025
CUPE Local 3732 applicants will receive first consideration for this position.
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 6 months.
Job Summary
The Integrated System Navigation service is a holistic approach to providing integrated human services in the Social and Community Services department. Reporting to the Supervisor of Program Integrity, Human Services Planning and Program Support, the Integrated System Navigator supports individuals and families by creating a client-led service plan, including the identification of specific service goals to improve life stability and enhance well-being including:
- increased client access to core programs
- enhanced coordination of supports internally and externally in the community
- increased access to eligible income supports
- increased housing stability
- increased labour attachment (where possible)
- increased access to early learning and child care, and special needs services, and
- improved life stability and well-being
Duties & Responsibilities
- Foster quality service and ensure continuity of service to individuals and families with complex needs by creating a non-judgmental and non–punitive environment.
- Actively engage with individuals and families to facilitate a client-led action plan using a strengths base approach.
- Initiate and assist client/family in completing applications, forms, and documentation to explore potential additional supports and financial resources.
- Complete documentation related to client assessments, decision-making, and discussions in a timely and accurate manner.
- Consistently working with a client/family to move towards self-sufficiency and improved life stability.
- Communicate with front-line staff involved with client/family to ensure consistency in program delivery and avoid duplication of service using a coordinated and collaborative approach to problem-solving.
- Provide support to staff and Human Services Providers through consultation, case conferencing, and information/training related to available community supports and services.
- Provide follow-up to requests for support for individuals/families from Access Halton, the Commissioner of Social and Community Services, the CAO’s office, and from local constituents’ offices.
- Perform other duties as assigned.
Skills & Qualifications
- A Bachelor’s Degree in Behavioral or Social Sciences or related field or approved equivalent combination of education and experience.
- Minimum five (5) years’ experience working in the human services field with experience in case management, trauma-informed care and experience working with individuals/families with complex needs e.g. mental health, addiction, homelessness, required.
- Strong understanding of cultural safety and cultural competency for Indigenous/racialized populations.
- Demonstrated knowledge of community supports and services.
- Knowledge of the Department’s program delivery operations, programs and services, the communities served, and client/population social issues.
- Proven ability to build and maintain positive professional working relationships with internal and external partners.
- Ability to develop and recommend creative solutions, with the ability to adapt to changing environments, and work both independently and in a team environment.
- Advanced problem solving, active listening and oral and written communication skills.
- Must be a team player and able to work collaboratively with and through others.
- Proficiency working with Microsoft Word, Excel and PowerPoint.
- Broad knowledge of legislation and/or the ability to interpret legislation under the Ontario Works Act, Ontario Disability Support Program Act, Social Housing Reform Act, Child Care and Early Years Act.
- Working knowledge of SAMS/SALI, OCCMS and Yardi is preferred.
Working/ Employment Conditions
Working Conditions
- Travel may be required within Halton Region, incumbent must provide their own transportation.
- Requirement to work in person and in the community with individuals and families.
Employment Conditions
- The incumbent will be required to provide a copy of their driver’s license by first day of employment.
- A current (obtained within the past six (6) months), original and acceptable Criminal Records Check, including Vulnerable Sector Screening.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
