Quality Improvement Analyst
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 4105
Department: Social & Community Services
Division: Human Services Planning & Program Support
Pay Range: $94,693 - $118,367
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Posting Date: March 31, 2025
Application Deadline: April 14, 2025
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
Reporting to the Change Management Advisor, the Quality Improvement Analyst works across the department on priority initiatives and programs with the objective of driving change to positively affect the performance of the department and enhance service delivery to residents of Halton.
Duties & Responsibilities
- Lead, develop, manage and provide support for business improvement initiatives.
- Identify and define improvement initiatives in consultation with divisions and determine scope and methodology.
- Conduct business process reviews and customer journey mapping to identify and support implementation of solutions, and the integration of process changes into operational practices.
- Apply management concepts and techniques such as Lean to define opportunities, measure performance, map, and analyze the process to determine root causes and recommend solutions.
- Facilitate process improvement sessions and write reports supporting improved efficiencies.
- Monitor compliance requirements, identify gaps, opportunities and risks, and implement action plans
- Develop, implement and monitor performance. measurements, continuous improvement processes, statistical analysis and benchmarking.
- Collect and compile data from internal/external sources, manage data quality, and use data visualization to report on results and identify trends and priority issues.
- Utilize data analytics and business intelligence to inform business process improvements, measure success and monitor progress on key quality measures.
- Coach and train program staff on improvement practices and champion the use of Lean methodology.
- Prepare presentations, briefing notes, business cases, project management documents, training materials, and reports for Management and Council.
- Promote and actively contribute to a climate of positive change and continuous improvement.
- Manage projects and project teams.
- Perform other duties as assigned.
Skills & Qualifications
- Post-secondary degree in Business Administration, or a related field along with a minimum of five (5) years of progressive experience working in quality management in a municipal environment.
- Experience and expertise in business improvement, continuous quality improvement, project management and change management.
- Highly developed business writing skills and effective communication skills and ability to foster good interpersonal relations and successfully work with a broad range of stakeholders.
- Proficient with process documentation and mapping principles, and process improvement sessions.
- Ability to develop and recommend creative solutions, experience in key performance indicators analysis, monitoring and reporting.
- Advanced proficiency with Microsoft Office, Visio, and project management software.
- A Project Management Professional (PMP) designation, Lean Six Sigma certification, and Change Management designation (e.g., PROSCI) is an asset.
- An equivalent combination of education and experience will be considered.
Working/ Employment Conditions
Working Conditions
- Travel will be required, incumbent must provide their own transportation.
- The incumbent may be required to fulfill roles and responsibilities outlined in the Halton Region Emergency Social Services plan. Roles and responsibilities may include coordinating an emergency social services response and on-call duties. Additional hours and shift work may be required to fulfill these functions.
Employment Conditions
- The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Police Record Check, including a Vulnerable Sector Screen by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
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