Supervisor, Social Services
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 4419
Department: Social & Community Services
Division: Employment & Social Services
Pay Range: $106,295 - $132,865
Job Type: Permanent
Contract Duration:
Hours of Work: 35 hours per week
Work Location: 1151 Bronte Road, Oakville
Employee Group: MMSG
Posting Date: July 24, 2025
Application Deadline: August 15, 2025
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
Reporting to the Manager, Social Services this role supervises the delivery of Social Service programs, including Ontario Works, Low Income and Discretionary Benefits Programs and ensures the successful implementation of delivery standards as identified by the divisional management team.
Duties & Responsibilities
- Coordinates and supervises the day to day operations of the Employment & Social Services Site offices by ensuring appropriate staffing levels for effective case management and achievement of customer service standards as well as the safety of staff and the public.
- Supervises Case Managers and Administrative Support Staff by providing coaching, on-going training, individual supervision, and conflict resolution.
- Responsible for recruitment of front line staff and coaching of new staff as well as approval of attendance/vacation requests, and monitoring of on-going staff performance.
- Ensures that the cost effective delivery of Employment & Social Service programs is in compliance with Ontario Works legislation, Ministry directives and local policies.
- Reviews program compliance by completing file audits and reviewing SAMS management reports.
- Oversees and maintains customer service standards by responding to participants in crisis and ensuring appropriate intervention occurs, responding to enquiries in a timely manner, and fostering and maintaining community partnerships.
- Ensures successful coordination and collaboration of programs between Regional divisions and departments, as well as with community partners/stakeholders.
- Participates as part of the on-call after hours team by assessing requests for service, responding to crisis calls, and communicating with community agencies.
- Participates on Departmental, Divisional and external committees as they relate to the delivery of the Employment & Social Services programs.
- Interprets and abides by the CUPE Local 3732 Collective Agreement.
- Builds and maintains community partnerships.
- Performs other duties as required.
Skills & Qualifications
Essential
- A degree in Social Sciences.
- Minimum of two (2) years’ progressive supervisory experience and three (3) to five (5) years’ experience in the social services field.
- Ability to understand and supervise in a human services environment, ensuring effective day to day supervision of site operations including; the delivery of the Ontario Works program.
- Ensuring customer service standards are met, coaching and recruitment of staff, and appropriate management of crisis intervention and formal complaints.
- Superior knowledge of and the ability to interpret the Ontario Works/Ontario Disability Support Program Acts and the Municipal Freedom of Information & Protection of Privacy Acts.
- Exceptional interpersonal and communication skills both written and verbal.
- The ability to analyze information and develop solution focused action plans.
- A combination of education and experience will be considered.
Preferred
- Knowledge of the Social Assistance Management System (SAMS) and experience supervising in a unionized environment.
Working/ Employment Conditions
Working Conditions
- Travel will be required, incumbent must provide their own transportation. The incumbent will be required to provide a copy of their driver’s license, by their first day of employment.
- Flexibility to work outside of core business hours including evenings, weekends and holidays is required.
- The incumbent may be required to fulfill roles and responsibilities outlined in the Halton Region Emergency Social Services plan. Roles and responsibilities may include coordinating an emergency social services response and on-call duties. Additional hours and shift work may be required to fulfill these functions.
Employment Conditions
- The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Police Record Check, including a Vulnerable Sector Screen by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
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