Digital Business Partner/IT Business Relationship Manager
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.
Halton Region’s goal is to become a Digital First organization that is committed to delivering high-quality services in the digital age. Our Digital Mission is to offer 125 of our most used customer-facing services and the top 50 internal processes and staff experiences as complete digital services by 2025.
Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong Digital Culture. The Region aims to invest in education, and training, celebrate and showcase successes and build a community of practice that will share knowledge and tap into individual skills.
There is no better time to join Halton Region as we transform our conventions and practices to better serve our community and employees.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 3443
Department: Digital & Information Services
Division: Portfolio Management Services
Pay Range: $108,091 - $144,121
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville, Ontario
Employee Group: MMSG
Posting Date: August 20, 2024
Application Deadline: September 18, 2024
Job Summary
Reporting to the Manager, of Projects Portfolio Services, the successful candidate plays a key role as a strategic advisor and liaison between the Digital & Information Services Department (D&IS) and other Departments, divisions and business units.
The Digital Business Partner will help to solve complex business issues, facilitating engagement with the Department Leadership Teams, and understanding their strategic business objectives and ongoing business needs. The Digital Business Partner ensures that the digital projects supporting the business unit are aligned with the Region’s Strategic Plan and Digital Strategy roadmaps and priorities.
Duties & Responsibilities
- Builds and maintains strong relationships with business unit leaders to understand their priorities and ensure alignment with the Digital Strategy.
- Acts as a strategic advisor and liaison between the DIS department and other business units and ensures that the business unit’s digital projects are aligned with the Region’s Strategic Plan.
- Assists the client in navigating the digital intake process and provides regular status updates at the department Leadership Team Meetings (DMTs).
- Facilitates effective communication, prioritizes digital projects that offer the most business value and assists with Digital Projects Portfolio Management.
- Works closely with the Departments and the Digital and Information Services leadership team to address well-defined business problems, and identify, recommend and articulate the value of the proposed technology solution that aligns with the Region’s Digital Strategy.
- Deep knowledge or previous experience with the implementation or adoption of at least one of these applications including Salesforce, Microsoft 365, SAP S/4HANA / SuccessFactors.
- Keeps knowledge current regarding the department and assigned business unit’s use of application, infrastructure, strategic applications.
- Support the business unit in formulating project ideas following the D&IS intake requirements.
- Leads technology solution assessment, requirement engineering and provides recommendations to the Digital & Information Services Management team about the optimal approach/technology solution that addresses the business problem and aligns with the Digital Strategy principles and roadmaps.
- Informs clients and Department Leadership Teams regarding the latest developments of the Digital Strategy initiatives, guiding principles, processes and policies and assists with compliance with these priorities and guidelines.
- Assists the departments and business units with onboarding of highly critical Digital Strategy initiatives, provides support with identifying training needs and ensures business readiness to engage in new Digital Strategy initiatives.
- Assists the business units to plan, organize, and conduct studies to identify opportunities to use the Region’s Core Platforms, strategic applications or existing technology solutions to provide added value to the business.
- Review existing and proposed solutions across departments to reduce duplication, leverage existing solutions, ensure compliance with the Digital Strategy priorities and roadmaps and meet goals and objectives.
Skills & Qualifications
Essential
- Degree in Business Administration, Information Technology, Computer Science, Communication or a related discipline
- Professional experience as an IT Business Relationship Manager for five (5) years or ten (10) years of experience or more as a Project Manager, Business Analyst or a similar experience.
- Experience in Project Management, Business Requirements gathering, Process Mapping and Project Portfolio Management.
- Excellent interpersonal, teamwork and communication skills
- Excellent collaboration and relationship management skills
- Ability to work with all levels of the organization and to build trust, negotiate and influence relationships with senior management.
- Analytical, problem-solving, and continuous improvement skills to identify and recommend technology solutions that align with client business needs and the Digital Strategy priorities and guidelines.
- Experience as a super user or in leading the implementation or adoption of key platforms such as Salesforce, Microsoft 365, SAP S/4HANA / SuccessFactors.
- Strong knowledge of the IT industry, trends, best practices, and standards.
- Strong understanding of technology strategy and delivery methodologies.
Preferred
- Experience in a municipal or other government setting
- Project Management Professional (PMP) designation or other project management methodology certifications
- Business Relationship Manager Professional (BRMP) certification
- Agile or Scrum certifications
- Change Management certification (i.e. PROSCI).
- Knowledge of the latest developments and leading practices in the project management industry and profession (e.g. PMBOK®)
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 624,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.
