Senior Clerk - Water
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment and strong long-term financial position and AAA credit rating.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 4275
Department: Finance
Division: Financial Services & Payroll
Pay Range: $70,232 - $87,791
Job Type: Temporary > 1 year
Contract Duration: 18 months
Hours of Work: 35 hours per week
Work Location: 1151 Bronte Road, Oakville, Ontario
Employee Group: OCT
Posting Date: May 28, 2025
Application Deadline: June 11, 2025
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.
Job Summary
Reporting to the Supervisor, Revenue, the Senior Clerk - Water you would be responsible for managing water customer billing disputes and ensuring timely payments of overdue accounts. The position plays a vital role in maintaining smooth operations and resolving issues related to water billing and collections.
Duties & Responsibilities
- Provides timely and efficient resolution to escalated water customer billing disputes. Negotiates and receives payments of overdue accounts.
- Supports Regional and third party billing staff by resolving customer billing concerns.
- Performs analysis and collection activities of water arrears forwarded by third party billing companies using multiple customer information systems.
- Monitors billing and collection aspects of the Water Customer Billing Agreement with the third party billing companies.
- Ensures completeness and accuracy of monthly water revenues received from third party billing companies.
- Works with different programs and databases to produce various reports and conducts analysis of large datasets using Excel functions.
- Monitors water billing database for accuracy and completeness of the billing, revenue and water meter data.
- Recommends and implements new business processes to ensure efficiency and effectiveness of Regional resources.
- Generates reconciliations of water accounts and meter inventory.
- Oversees collection and allocation of municipal tax levies received from local municipalities.
Skills & Qualifications
- College/University Diploma in Accounting/Business.
- Three (3) years of experience in accounting with emphasis on customer service and collection of arrears.
- Strong dispute resolution abilities, data analysis and Microsoft Excel skills.
- Excellent verbal and written skills to respond to customers’ inquiries.
- Experience working for hydro and water utilities companies.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to the delivery of high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community.
