Waste Management Clerk
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!
Posting ID: 4180
Department: Public Works
Division: Waste Management
Pay Range: $61,805 - $77,258
Job Type: Contract < 1 Year
Contract Duration: up to 12 months
Hours of Work: 37.5 hours per week
Work Location: Halton Waste Management Site, 5400 Regional Road 25, Milton
Employee Group: OCT
Posting Date: April 17, 2025
Application Deadline: May 1, 2025
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
Receive and respond to customer inquiries/complaints regarding waste collection services while providing exceptional customer service. Maintain and manage databases that document calls received, collection locations, levels of service, collection schedules and contact information. Dispatch calls to internal and external contractors, Regional staff, municipal partners, school boards for inspection and customer service response. Perform after-hours standby duties.
Duties & Responsibilities
- Responds to and resolves complaints and inquiries received from the public regarding waste collection services and programs in a timely manner.
- Dispatches service requests to on road monitoring staff and contractors, and closes all inquiries by performing call backs and updates to residents, municipal partners, school boards, commercial property owners and apartment buildings.
- Maintains and updates daily monitoring schedules and prepares and delivers daily task schedules to staff and collection contractors.
- Utilizes contractor supplied web based software interfaces to confirm collections and help resolve complaints/inquiries while liaising with contractors and Regional on-road staff.
- Monitors and maintains scheduled waste collection appointments related to waste collection bookings and documents for invoicing purposes.
- Updates and maintains all databases identifying apartment, municipal and commercial collection locations including contact information and collection schedules.
- Prepares and maintains reports and documentation related to customer service calls received and their resolution.
- Liaises with Access Halton staff by responding to forwarded calls/inquiries and providing updates on calls and stat of waste collection services.
- Updates and maintains notices and letters utilized for public information on waste services.
- Provides administrative support for Waste Management staff.
- Performs other duties as required.
Skills & Qualifications
- Minimum of two (2) years’ experience providing customer service to the public.
- Post secondary education in related environmental field, or administrative field.
- Experience in Waste Management services.
- Excellent problem solving, organizational and customer service skills with the ability to manage high volumes of calls from the public.
- Experience maintaining database systems, online file systems and reports.
- An aptitude for computers is required with knowledge with MS Office, MS One drive, and database management.
- Experience utilizing Siebel call system, Salesforce systems, or similar call management systems.
- De-escalation training or similar customer service experience in dealing with escalated customer service calls.
Working/ Employment Conditions
Working Conditions
- The incumbent must have Flexibility in work hours including serving on rotational standby schedule and work on the occasional Saturday is required.
- Office work environment.
- Must be able to perform all the necessary physical tasks associated with the position (bending, reaching, sitting for extended periods, lifting in excess of 15lbs).
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 624,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to the delivery of high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
