Client Support Worker
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
Posting ID: 4429
Department: Social & Community Services
Division: Services For Seniors
Pay Range: $28.62 - $35.77
Job Type: Relief/ Casual
Work Location: Milton Place Adult Day Program - 185 Ontario St S, Milton, ON L9T 2M4
Silver Creek Place Adult Day Program - 235 Guelph St, Georgetown, ON L7G 4A8
Employee Group: OCT
Posting Date: July 30, 2025
Application Deadline: August 13, 2025
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.
Job Summary
Reporting to the Supervisor of Community Support Services and Coordinators for the day to day operations, staff will participate as a member of the Adult Day Program team, supporting all aspects of client care based on the client’s care plan. This includes supporting the client with activities of daily living, restorative programs, health and wellness promotion and with therapeutic recreation programs.
Duties & Responsibilities
- Adhere to regulations under the Personal Health Information Protection Act (PHIPA) and other applicable Regional policies and protocols that dictate the expectations for the handling of confidential information.
- Assist clients in performing activities of daily living including toileting, feeding, lifting and transferring and mobility and other activities according to clients’ individual care plan.
- Ensure that clients’ needs are met during the day.
- Assist with the preparation and delivery of meals, snacks.
- Assist in the provision of a bathing program.
Assist with the provision of therapeutic recreation activities, including one to one programs and interventions (i.e. Montessori activities) and group programs. - Observe reports and document changes in the client’s status and contributes to the development of client care plans in Point Click Care.
- Develop and maintain all client support forms such as personal care schedule.
- Assist with cleaning duties as assigned such as clean-up of program areas, laundry and meal area.
- Communicate effectively with clients, staff and families.
- Provide excellent client/customer service at all times, greeting all clients, caregivers and visitors.
- Function as part of an effective team, supporting team members, volunteers and students in all programs and duties.
- Participate in internal (i.e. weekly client review) or external committees and meetings.
Skills & Qualifications
- Personal support worker certificate from a recognized college.
- One (1) to two (2) years’ experience in a community setting such as an adult day program or long-term care.
- First Aid and CPR certification.
- Experience in working with those with dementia, responsive behaviours and older adults with physical disabilities.
- Ability to be flexible, patient, and tolerable.
- Dependable, reliable, and punctual.
- Have an understanding of the Client’s Bill of Rights.
- Good oral and written skills.
- Knowledge of computer programs including MS Office and Point Click Care an asset.
- Additional training including Food Handlers Certificate, Gentle Persuasive Approach (GPA), and Montessori Methods are considered assets.
Working/ Employment Conditions
Working Conditions
- Physical demands include lifting, pushing and pulling.
- Flexibility in work schedule for occasional evening and weekend work as needed.
- This position requires availability and willingness to work rotating shifts at both Milton Place Adult Day Program (Milton) and Silver Creek Place Adult Day Program (Georgetown). Flexibility to work varying shifts on short notice is required.
Employment Conditions
- Current (obtained within the past six (6) months), original and acceptable Vulnerable Sector Check by the first day of employment.
- Current (obtained within the past six (6) months) two-step tuberculosis test or Quanti-FERON-TB Gold plus test by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
