Customer Service Representative
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
Posting ID: 4431
Department: Corporate Services
Division: Communications
Pay Range: $63,651 - $79,564
Job Type: Contract > 1 Year
Contract Duration: 1 Position - 18 month and 1 Position - 12 month
Hours of Work: 35 hours per week.
Work Location: 1151 Bronte Road, Oakville, Ontario
Employee Group: OCT
Posting Date: August 11, 2025
Application Deadline: August 18, 2025
Number of positions: 2
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
This position provides customer service support in Halton Region’s 311 contact centre.
Duties & Responsibilities
- Addresses customer inquiries received by telephone, e-mail, TTY, language translator, via social media and at in person reception counter.
- Investigates and maintains an expert awareness of Regional services, service issues, department structures and responsibilities, Regional staff, and members of Council.
- Investigates and maintains a good awareness of Municipal, Provincial, Federal and community services.
- Researches information in response to inquiries by following up with departments, using the Internet, and other resources.
- Delivers a wide range of information and referrals on Halton Region and municipal partners’ programs and services.
- Provides information and referrals on Province of Ontario and Government of Canada programs and services.
- Maintains accurate customer inquiry tracking records in a Customer Relationship Management computer application.
- Assists the public in accessing information from public use computers.
- Recognizes trends or changes in types of questions and opinions of the public, and reacts to situation changes by ensuring that appropriate persons are notified.
- Works within a team environment where high quality of service and customer service satisfaction is a standard.
- Performs other duties, as required.
Skills & Qualifications
- Post secondary education in business/office administration, computer studies, or customer service or related discipline.
- Ability to deliver service to diverse customers.
- Problem solving and complaint resolution skills.
- Exceptional oral and written communication skills.
- Demonstrated experience in Microsoft Office software, customer management solutions and multi-media.
Working/ Employment Conditions
Working Conditions
- Sitting in fixed period for work shift.
- Flexibility in work hours including weekend work is required.
- Criminal Record Check.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
