Customer Service Clerk
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
Posting ID: 4454
Department: Public Works
Division: Water & Wastewater System Services
Pay Range: $31.57 - $39.47
Job Type: Contract < 1 Year
Contract Duration: up to 12 months
Hours of Work: 35 hours per week
Work Location: Woodlands Operational Center, 1179 Bronte Road, Oakville
Employee Group: OCT
Posting Date: August 22, 2025
Application Deadline: Septmber 5, 2025
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
This position is responsible for providing customer service for water and wastewater programs and services, including responding to a variety of customer inquiries/complaints, scheduling service appointments and processing customer billing. This position also provides clerical and administrative support to the Water and Wastewater System Services division by maintaining attendance records and administering hourly payroll, maintaining office supplies, ordering uniforms and contractor invoices.
Duties & Responsibilities
- Receives meter, water and wastewater customer calls and prioritizes the dispatching of staff or scheduling of appointments appropriately, based on urgency. Deals tactfully, courteously and professionally with each inquiry or complaint, often troubleshooting to ensure customer’s needs are accurately identified and appropriately met (e.g., refers to individual for response, schedule appointments using Infor-PS and or outlook etc.).
- Updates meter, water and wastewater customer contact information in InforPS and SAP to support invoicing of customer fees. Verifies all closed work order data for bi-weekly reconciliation.
- Receives requests from staff for work order creation and operator scheduling (isolation/by-pass plans, watermain shutdowns etc.) for permit, development, and capital works.
- Maintains additional logs outside of InforPS to support new legislative reporting requirements until InforPS configuration is implemented
- Processes invoices for payment via SAP, creates Purchase Orders as required, and obtains appropriate approvals through Docusign. Inputs customer information into SAP for billable work orders.
- Administers Compass and maintains all necessary attendance records in accordance with CUPE Collective Agreement and works with the appropriate supervisor to reconcile discrepancies (including Standby List, Overtime Tracking, Sick time and Vacation calendars).
- Prepares hourly union payroll submission in COMPASS for supervisory approval, meeting appropriate Payroll deadlines.
- Orders office supplies and uniforms.
- Provides input and feedback on work instruction documentation for all duties and delivers peer-to-peer training support.
- Supports InforPS enhancements and upgrades by performing user acceptance testing.
- Administers and distributes CUPE daily overtime sign-up list to Team Supervisors, and Standby/callout list to Supervisors and Access Halton.
- Performs other duties as assigned.
Skills & Qualifications
- Post-secondary education in Business with at least two (2) years' experience in a customer service environment and experience with water meters.
- Experience in Municipal Water distribution/Wastewater collection operations.
- Proficient computer skills using standard office business solutions software.
- Demonstrated initiative and attention to detail.
- Strong organizational, communication, teamwork and customer service skills.
Working/ Employment Conditions
Working Conditions
- This positions will require the incumbenet to work full-time in office at the Woodlands Operational Center, 1179 Bronte Road, Oakville
Employment Conditions
- The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Record Check by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
