Summer Student - Service Desk
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
As a summer student at Halton, you will gain the experience you need to build a bright future by working alongside experts in their field.
This position will be required to work 100% in person, on site.
Posting ID: 3639
Department: Digital & Information Services
Division: Digital Workplace & Technology
Pay Range:
1st Term - $20.11
2nd Term - $21.12
3rd Term - $22.17
4th Term - $23.28
Job Type: Student
Contract Duration: May 5, 2025 to August 29, 2025
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Posting Date: December 20 2024
Application Deadline: January 10, 2025
To be eligible to apply for a summer student position, you must meet the following criteria:
- Legally entitled to work in Canada as a student.
- In possession of a Social Insurance Number (card) at time of hire.
- Currently enrolled in a post-secondary educational institution on a full-time basis and returning to school in the fall of 2025
Duties & Responsibilities
- Provides on-site support assistance for software and hardware problems.
- Logs, monitors, resolves and escalates calls using the Service Desk software application. Technologies Include:
-
- Microsoft Office 365
- Microsoft Windows 10
- Active Directory
- SCCM, Teams and Zoom
- Microsoft Exchange
- Heat Call Logging system
- Other Corporate Applications
- Supports, Repairs, Sets up, configures, installs hardware and software and tests new and reallocated
computers for staff throughout the Region. - Troubleshoots hardware and software problems.
- Organize various technology department events.
- Assist in collecting departmental technology requirements and the coordination of technology
implementation. - Provides Audio and Video technical support for meetings held throughout the Regional meeting rooms.
- Performs other duties as assigned.
Skills & Qualifications
Essential
- Registration in a Computer Science, Business or Technology related program at an accredited university or college.
- In-depth working knowledge of Microsoft Office 365 and Teams in mandatory. Knowledge of Microsoft SCCM, Active Directory, and Microsoft Exchange is preferred.
Preferred
- Previous experience with PC hardware, Microsoft Windows 10 and networked environments.
Working/ Employment Conditions
Working Conditions
- Flexibility in working hours will be required.
- This role is fully onsite.
- Must be able to perform all the necessary physical tasks associated with the position.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community.
