Supervisor, SAP Solutions
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
Be part of Deliver Digital!
As a key contributor to the Region’s Digital Strategy, you will contribute to organizational excellence and the continued success of your team by leveraging technology to reimagine how work gets done; developing improved business processes and ultimately an enhanced and enriching employee experience.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 4158
Department: Digital & Information Services
Division: Business Solutions & Transformation
Pay Range: $106,295 - $132,865
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: 1151 Bronte Road, Oakville, Ontario
Employee Group: MMSG
Posting Date: April 16, 2025
Application Deadline: April 30, 2025
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!
Job Summary
Reporting to the Manager, Business Solutions, the Supervisor, SAP Solutions oversees the day-to-day operations of the SAP platform. This includes administration, maintenance, and enhancements of S/4 HANA and SuccessFactors, as well as the related data integrations & interfaced applications.
The Supervisor is a technical people leader who manages a team of seasoned systems analysts. The team is responsible for managing platform production issues, incremental enhancements, updates (upgrades and patches), and support of business-as-usual processes.
This is all done with a steadfast commitment to Halton’s Digital Strategy while upholding SAP and industry best practices. This ensures SAP is always performing at its best.
Duties and Responsibilities
- Provide timely and practical support to users of S/4 HANA and SuccessFactors, managing the SAP Solutions team to effectively respond to user-reported issues, troubleshoot platform & integration issues
- Lead the team during critical incidents, ensuring effective communication and coordination for resolution and escalation of critical issues to relevant stakeholders as appropriate
- Conduct post-incident reviews to identify lessons learned and implement improvements
- Direct and supervise a team of SAP systems analysts to support the day-to-day operations of SAP/SF
- Lead and mentor the team, promoting a culture of collaboration and excellence
- Provide team with SAP/SF technical guidance to ensure efficient problem-solving and timely resolution of operational issues in a sustainable manner
- Proactively manage resource planning, by prioritizing work by risk, urgency, resource availability, and team capability
- Serve as the SAP/SF technical expert, by staying current with SAP/SF technical knowledge and emerging trends
- Manage cross-training to ensure adequate support with resource backups
- Proactively analyze and upskill the team's SAP/SF competencies to align with the needs of the 'Deliver Digital' roadmap
- Provide training and development opportunities for team members to enhance their technical and soft skills, and to share technical/functional information with colleagues
- Conduct regular team meetings to review ongoing issues, updates, and performance metrics
- Ensure systems are monitored for performance, availability, and security, implementing proactive measures to prevent incidents and troubleshooting issues with the team
- Manage system permissions and user accounts
Duties and Responsibilities
- Ensure regular maintenance and updates (upgrades, patches, etc.) are performed on SAP/SF systems
- Stay up to date and apply security notes to uphold security needs, comply with legislation and audit requirements as required, and implement security best practices to safeguard production systems and sensitive data
- Manage the budget of the third-party contracts and vendors that support SAP/SF
- Manage SAP/SF tenants and instances, and coordinate transport requests
- Ensure data integrity and consistency in SAP/SF. This includes management of master data in SAP/SF, as well as synchronization of data between SAP, SF and other integrated products.
- Manage integrations and associated scheduled jobs. Ensure seamless data exchange between the SAP S/4 HANA core system, SuccessFactors EC, and all interfacing systems.
- Identify opportunities for improvements in system and processes. Collaborate with Product Managers, Digital Business Relationship Managers, and other team members to brainstorm ideas and produce pragmatic plans
- Develop and enforce standard operating procedures (SOPs) for production support activities
Skills and Qualifications
- University Degree in Computer Science, Information Systems, Business Administration or a related discipline
- 7+ years of progressive IT experience in system administration, troubleshooting
- 2+ years of leadership experience managing small size teams and/or coaching junior employees
- 3+ years of experience leading projects and/or initiatives; large scale SAP project implementations.
- Deep technical knowledge of SAP S/4 HANA functionality, with specific expertise in Finance & Controlling (FICO) modules and Payroll. Experience in Asset Management, Supply chain, BASIS, ABAP & FIORI development and Government support modules is also an asset.
- Certification in S4 FICO strongly desired; in other modules is an asset
- Experience with SAP ECC6 on-prem systems is an asset.
- Experience with SAP SuccessFactors, with specific expertise in Employee Central, Employee Central Payroll, Time & Attendance, Learning, Recruitment, On Boarding, ESS and MSS.
- Proven experience managing and supporting a team of SAP systems analysts or functional consultants.
- Strong analytical skills to troubleshoot system issues and identify root causes.
- Excellent communication skills to effectively interact with business users, stakeholders, and technical teams.
- Experience with data migration and integration processes.
- Understanding of business processes and ability to translate business requirements into system configurations.
- Experience within municipal / government organization
Working/ Employment Conditions
Working Conditions
- Flexibility to work outside of core business hours including evenings, weekends and holidays is required.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.