Systems Analyst
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.
Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong digital culture. There is no better time to join Halton Region.
As an employer of choice, working for Halton Region offer many great rewards:
- Defined benefit pension plan (OMERS).
- Comprehensive compensation and benefits package.
- Employee Recognition Program.
- Supportive culture with ongoing wellness program promoting health, fitness and well-being.
- Hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 5199
Department: Digital & Information Services
Division: Digital Operations
Pay Range: $87,866 - $109,823
Job Type: Temporary > 1 year
Contract Duration: Ends July 16, 2027
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Posting Date: June 1, 2026
Application Deadline: June 15, 2025
Job Summary
Reporting to the Supervisor, Resident Applications (Operations), the Systems Analyst will participate in ongoing support, technical implementations, and enhancements of Halton Region's Salesforce system. This includes supporting maintenance and enhancements required in the system for related data integration & interfaced applications.
This is all done with a steadfast commitment to Halton’s Digital Strategy while upholding Salesforce and industry’s best practices. This ensures Salesforce is always performing at its best, and internally developed applications are operating in a safe and secure manner.
Duties & Responsibilities
- Participate in Salesforce system administration, support and/or project implementation
- Configure and enhance Salesforce for new requirements
- Meet with business users to gather and analyze business requirements and provides effort estimate
- Maintain and support Salesforce system for patches and releases
- Backup support for co-workers in supporting Salesforce system
- Prepare project documentation including but not limited to analysis, design, technical specification, user documentation, training material and provides end-user training
- Lead enhancement project work
- Manage multiple assignments while concurrently fulfilling on-going application support and maintenance responsibilities
- Work with internal and external technical resources to implement approved changes
- Collaborate with other analysts to ensure system and procedural changes have minimum impact on other application areas
- Provide technical support for ongoing system enhancements and improvements and upgrades
Skills & Qualifications
Essential
- University Degree in Computer Science or equivalent education
- Minimum of six (6) years of IT working experience
- Minimum of five (5) years experience in Salesforce Administration / Development on Health/Service Cloud
- Strong understanding of Salesforce platform architecture, Service Cloud, Experience Cloud, configuration, customization and integration
- Expertise in programming languages like Apex and JavaScript, as well as frameworks like Lightning Web Components and toolsets like OmniStudio
- Strong analytical skills to troubleshoot system issues and identify root causes
- Excellent communication skills to effectively interact with business users, stakeholders, and technical teams
- Experience with project management methodologies and working with cross-functional teams
- Experience with data migration and integration processes
- Understanding of business processes and ability to translate business requirements into system configurations
Preferred - Experience within municipal/government organization is an asset
- Experience with MuleSoft is an asset
- Salesforce certifications (Salesforce Admin, Salesforce Platform Developer, Salesforce App Builder, Service Cloud) preferred
- Siebel knowledge/experience would be an asset
Working/ Employment Conditions
- Flexibility to work outside of core business hours including evenings, weekends and holidays if needed is required.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.
