Resident Service Coordinator
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
We are proud to operate three non-profit long-term care homes where our employees make a meaningful contribution on the lives of the residents by providing quality care in a family-like atmosphere. As an employee, you will be part of a progressive, service-focused and award winning employer with a diverse and inclusive work environment. We are also recognized as a Registered Nurses' Association of Ontario (RNAO) Best Practice Spotlight organization.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
Posting ID: 4734
Department: Social & Community Services
Division: Services For Seniors
Pay Range: $34.84 - $43.55
Job Type: Contract < 1 Year
Contract Duration: 6 months
Hours of Work: 37.5 hours per week
Work Location: Allendale Long Term Care Facility - 185 Ontario Street, Milton
Employee Group: OCT
Posting Date: November 26, 2025
Application Deadline: December 3, 2025
Job Summary
Reporting to the Senior Nursing Manager, the incumbent will support the overall quality care and compliance of PSW’s in the long term care home. They will coordinate and complete administrative tasks to ensure the effective operation of the nursing department. They will support orientation of new PSW’s, tasks related to resident personal care matters as well as conduct resident care audits. This position may also act as a front-line PSW providing skilled care to residents if needed.
Duties & Responsibilities
- Coordinate and manage in home PSW orientation and support new staff/student training and mentoring.
- A dedicated resource to lead and support change management and support follow-up re: education/training to ensure PSW knowledge transfer.
- Assist with the admission processes.
- Coordinate monthly PSW meetings across the shifts and support communications for PSW’s
- Maintain resident lists related to bath schedules, POC assignments and tasks in conjunction with Managers of Resident Care.
- Support the completion of quality audits on the home areas including resident care audits (logo’s, mobility equipment, falls prevention equipment etc.).
- Participate in home committee meetings and in-service education.
- Contribute and provide input for new policy, procedure and process as it relates to the PSW role.
- As required support, provide skilled care for all activities of daily living for residents in accordance with home policies, established standards and recognized best practice.
- Provide assistance with resident meal service as required.
- Support initiatives at the home level including support and assistance to technology related processes as required.
- Contribute to a healthy and safe work environment and positive workplace culture.
- Perform additional duties as assigned.
Skills & Qualifications
Essential
- Personal Support Worker certificate
- Minimum three (3) years’ experience in long term care
- Demonstrated proficiency in operation and use of a computer, related technologies and software required (Microsoft Outlook, Excel and Word)
- Ability to work independently and as part of a team
Preferred
- Registered Practical Nurse diploma
- Registration with the CNO in good standing
Working/ Employment Conditions
Employment Conditions
- Current (obtained within the past six (6) months), original and acceptable Criminal Records Check, including Vulnerable Sector Screening by the first day of employment.
- Current (obtained within the past six (6) months) two-step tuberculosis test or Quanti-FERON-TB Gold plus test by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to the delivery of high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions.
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