Customer Service Representative - Long-term Care
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
We are proud to operate three non-profit long-term care homes where our employees make a meaningful contribution on the lives of the residents by providing quality care in a family-like atmosphere. As an employee, you will be part of a progressive, service-focused and award winning employer with a diverse and inclusive work environment. We are also recognized as a Registered Nurses' Association of Ontario (RNAO) Best Practice Spotlight organization.
You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.
To be considered for interview, you must have a Vulnerable Sector Check completed by your local municipal police within the last 6 months or proof of application.
Posting ID: 3875
Department: Social & Community Services
Division: Services For Seniors
Pay Range: $21.30 - $22.52/hour
Job Type: Permanent
Hours of Work: 21 hours per week
Work Location: Post Inn Village Long Term Care Facility - 203 Georgian Drive, Oakville
Employee Group: OPSEU LTC
Posting Date: January 31, 2025
Application Deadline: February 7, 2025
Job Summary
This role is the first point of contact for visitors to the Home. This role will provide customer service and clerical support for the Home.
Duties & Responsibilities
- Provide coverage of the reception desk and telephone systems.
- Greet visitors, respond to and or direct family/residents/visitors’ inquiries.
- Ensure that the front entry is secure, entry cards are monitored.
- Monitor the Wander Guard alarms and liaise with the Nurse in Charge as appropriate.
- Actively screen all staff and visitors entering the home and ensures all protocols for entering the home are adhered to.
- General office administration including room bookings, ordering and set up of refreshments, posting of materials, office supply inventory, ordering, unpacking and storing, maintaining tour packages and other forms, receipt and distribution of pay stubs.
- Work with the managers to assist with job postings, performance review and training schedules, immunization databases, credential validation, etc.
- Provide administrative and clerical support for all departments, including meal ticket administration and receipt of new resident’s clothing, supply delivery as required, and support with minute taking.
- Assist with updating emergency evacuation kits and any required documentation including photographs.
- Assist with communication to internal and external stakeholders.
- Coordinate the scheduling of various clinics in the home including optometry, dental, foot care in collaboration with the service provider.
- Assist in the admission process through chart assembly, bringing up resident belongings and other related duties.
- Assist with conducting tours of the home with potential customers.
- Provide back up support as necessary for the Administrative Assistant to the Administrator and the Resident Care Clerk.
- Participate in the annual filing and archiving of home documents.
- Other duties as assigned.
Skills & Qualifications
Essential
- Post-secondary diploma in business administration or related field.
- Minimum of 2 years’ experience in a customer focused position.
- Excellent interpersonal skills with the ability to maintain a professional, empathetic and positive environment for all customers.
- Highly adaptable with the ability to work in a fast-paced environment.
- Ability to work as part of a team and independently.
- Excellent problem/complaint resolution skills with the ability to maintain professionalism and composure when responding to customer demands.
- Demonstrated experience in Microsoft Office software is essential with intermediate to advanced skills in Word, Excel, PowerPoint, and Outlook.
Working/ Employment Conditions
Employment Conditions
- Current (obtained within the past six (6) months), original and acceptable Criminal Records Check, including Vulnerable Sector Screening.
- Current two-step tuberculosis test (obtained within the past six (6) months.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to the delivery of high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions.
